Since its founding, Nissui has been utilizing its unique technology to turn the bounty of the sea into valuable products and to deliver them to its customers. Over the years, what has remained constant is our commitment to “food safety and security.
We wish to treasure the "delicious taste" and "freshness" of materials, provide individual consumer with safe and high-quality products and thus helping them to develop healthy, rich eating life style. To gain consumers' confidence and empathy, every member of NISSUI's staff will perform his or her duty to maintain product quality and will make every effort to obtain consumers' satisfaction.
The following items are based on the standards set separately.
In order to produce products to the customers’ satisfaction, quality assurance systems are in place, including the Customer Service Center, Quality Assurance Department and Food Safety Research Department, which have been established as part of the QA (Quality Assurance) Group.
We speak directly with customers who have purchased our products and respond to comments and requests addressed to our Customer Services Center, as well as questions and complaints about our products. The valued voice of the customer is instrumental in improving our products.
The Quality Assurance Department creates the systems of quality assurance, as well as operates and maintains the management systems. In accordance with the Quality Policy and Action Guidelines, the Quality Assurance Department strengthens its quality safeguards, provides employee with training, establishes standards on quality assurance, manages information on raw materials, prepares product labels, conducts quality audits and supports the improvement of production plants and promotes higher customer satisfaction, among others.
At the Food Safety Research Department, inspectors with the appropriate knowledge and skills conduct tests including chemical analysis, microbial analysis and tests for foreign matter using specialized devices. To confirm food safety, tests of newly- procured raw materials, newly-developed products and items requested by customers, among others, are conducted in line with their respective purposes. Furthermore, to maintain and enhance the precision of the microbial analyses of the production plants, the Food Safety Research Department provides instruction and training to the staff in charge of the inspections.
The Quality Assurance Committee, which is chaired by Nissui’s President & CEO, includes the relevant Executive Officers and General Managers, as well as experts from outside of the Company. Since its launch in 2002, senior management has always taken part in the committee, to promote efforts to ensure product safety and security and enhance customer satisfaction.
The Quality Assurance Committee deliberates measures to be taken against complaints and requests that have come to light as a result of customer feedback, and determines the standards/policies relating to quality assurance and confirms the effectiveness thereof.
The Customer Satisfaction Improvement Subcommittee has been established as a subcommittee attached to the Quality Assurance Committee. Based on the individual feedback received from customers every day, it determines measures to reduce customer complaints and to enhance customer satisfaction.
The Nissui Group holds FSSC 22000 food safety system certification for plants directly managed by the Marine Products, Food Products, and Fine Chemicals businesses. FSSC 22000 certification is based on adherence to a systematic HACCP (Hazard Analysis and Critical Control Points) approach, and covers a broad range of requirements for food safety. We will continue to acquire management system certifications like FSSC 22000 for our manufacturing bases in future, and will strengthen our quality assurance capabilities.
Status of FSSC 22000 certification
|Number of certified business sites|
|Domestic business sites||17|
As of October 2019
Scope： Domestic sites include Nissui and its consolidated subsidiaries